1. Eggtronic Business Policy 1.1
EGGTRONIC offers products for sale on eggtronic.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers". 1.2
"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on eggtronic.com. 1.3
EGGTRONIC reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with EGGTRONIC's business policy. 1.4
These General Terms and Conditions exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on eggtronic.com between the users of eggtronic.com and EGGTRONIC. 1.5
The General Terms and Conditions do not regulate the supply of services or the sale of products performed by third parties that are on eggtronic.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since EGGTRONIC shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of eggtronic.com and third parties.
2. How to Execute a contract with EGGTRONIC 2.1
In order to place an order for the purchase of one or more products on eggtronic.com, you must fill out the online order form and send it electronically to EGGTRONIC, following the relevant instructions. 2.2
The order form contains a link to these General Terms and Conditions, information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products. 2.3
An order shall be deemed to have been submitted when EGGTRONIC receives your order form electronically and the order's information has been verified as correct. 2.4
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions and to save or reproduce a copy thereof for your own personal use. 2.5
The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order. 2.6
Before submitting the order form, you will be asked to identify and correct possible input errors. 2.7
The submission of orders to EGGTRONIC must be in English. 2.8
After your order form has been submitted, EGGTRONIC will process your order. 2.9
EGGTRONIC may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that EGGTRONIC has not carried out your purchase order specifying the reasons thereof. If the products displayed on eggtronic.com are no longer available, EGGTRONIC shall inform you of the unavailability of the ordered products within thirty (30) days from the day after your order has been sent. If the order form has been sent and the price has been paid for items that are no longer available, EGGTRONIC will refund the amount paid for those items. 2.10
By submitting an order form to and making a contract with EGGTRONIC, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions. Should you not agree with certain provisions of these General Terms and Conditions, please do not submit your order form for the purchase of products on eggtronic.com. 2.11
Upon submission of an order form, EGGTRONIC shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (General Terms and Conditions, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).
3. Guarantees and Product Price Indication
3.1 EGGTRONIC offers for sale top-quality products and accessories. These products are designed or selected by EGGTRONIC in Italy and made by suppliers, manufacturers and dealers carefully chosen for their high quality.3.2 EGGTRONIC does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.3.3 The main features of products are shown on eggtronic.com on each product page. The products offered for sale on eggtronic.com may not exactly correspond to the real device in terms of image and colours due to the Internet browser or monitor used.3.4 Check the final price of sale before sending the relevant order form.3.5 If you decide to exercise your right to return purchased products, EGGTRONIC has the right to not accept returned products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged.
4.1 Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form.4.2 In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Paypal or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by EGGTRONIC except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police.4.3 PAYMENT BY CARD You can choose to pay with a Credit or Debit Card. EGGTRONIC accepts: Visa, MasterCard, American Express, Visa Electron, Paypal, Postepay and other cards through Paypal payment system. If you choose to pay with a pre-paid card, remember to keep it and not throw it away after making your purchase, as you may need it in case of a refund. Every purchase on EGGTRONIC is subject to the maximum security standards thanks to the use of the most technologically advanced codification systems.4.4 PAYMENT WITH PAYPAL You may select PayPal as a payment method on the first page of the Cart. If you do not have a PayPal account yet, you can create one from the PayPal login page, before concluding your order.
5. Shipping and Delivery of the Products
5.1 The products sold on eggtronic.com are shipped by courier.5.2 After your order has been processed and shipped, EGGTRONIC sends an e-mail to inform the CUSTOMER of the shipment.5.3 If the CUSTOMER wants to know the tracking number of the shipment, an e-mail must be sent at email@example.com, including the name and order number, requiring the tracking number of the shipment. EGGTRONIC will send the CUSTOMER the tracking number as soon as it is possible.5.4 The costs of the shipment are calculated as a function of the kind and quantities of the ordered products, of the place where the products will be shipped and of the courier chosen for the shipment.5.5 For specific product shipping and delivery procedures see the Customer Care area. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.
6. Customer care
Please contact our Customer Care for further information. For any other need please contact us at firstname.lastname@example.org
7.1 You may return products purchased from eggtronic.com, without any penalty and without specifying the reason, within seven (7) working days from receiving the products purchased on eggtronic.com.7.2 To withdraw from the contract draft and send at email@example.com a declaration explicitly stating your decision to withdraw from the contract. Please specify your name and the order number. EGGTRONIC will send you an e-mail confirming receipt of the return request.7.3 Once you have exercised your right to withdraw from the contract, it is necessary to return the items to EGGTRONIC by giving them back to the courier within seven (7) working days from the date the return has been approved.7.4 The shipping costs of the return are paid by the CUSTOMER.7.5 The products must not have been used or damaged, and must be returned complete in their original packaging.7.6 If the return right is exercised in conformity with the conditions explained in the General Terms and Conditions, EGGTRONIC shall refund the amounts paid for the returned products7.7 If the terms and conditions for exercising your right to withdraw from the contract are not complied with, you will not have the right to be reimbursed the amounts already paid to EGGTRONIC.7.8 After the return of the products, EGGTRONIC shall check the conformity of the products with the conditions indicated above. In the event that the outcome of these checks is positive, EGGTRONIC shall send you the corresponding email confirmation of the acceptance of the returned products. In the event that the checks do not have a positive outcome, you will not be entitled to any refund of sums already paid to EGGTRONIC.7.9 Within seven (seven) working days of the email communicating the non-acceptance of the withdrawal being sent, you may choose to re-obtain, at your own expense, the products in the state in which they were returned to EGGTRONIC, through a written exchange with EGGTRONIC according to the instructions that will be provided. If not, EGGTRONIC may keep the products, in addition to the sum already paid for their acquisition.
8. Refund Times and Procedures
8.1 Whatever payment you used, the refund procedure shall be started by EGGTRONIC within thirty (30) days from when the returned pieces are received back, after checking that the return right has been correctly exercised and that the returned products have been accepted.8.2 If the recipient of the products indicated in the order form differs from the CUSTOMER who made the payment, the amount shall be refunded by EGGTRONIC to the CUSTOMER who made the payment.8.3 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses8.4 You can ship your returns to EGGTRONIC with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your parcel all the necessary documentation for Customs clearance. Customs authorities require that all such documentation be written in English so that it can be used both by the authorities of the country you are shipping from (for export) and the Italian authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documents are sufficient. EGGTRONIC cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation.8.5 If the return right is exercised in conformity with the provisions set forth in this section, We shall refund the amount paid for the returned products.8.6 In the event that your return does not comply with the terms and conditions set out in section 7 of these General Terms and Conditions, you will not be entitled to any refund of the amount already paid to EGGTRONIC; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to EGGTRONIC. If you do not wish to receive the products in the conditions in which they were sent back to EGGTRONIC, We shall be entitled to keep the products and withhold the amount already received.